Effective date: 22/09/2025
We want you to be happy with your purchase. If something isn’t right, here’s how we handle returns and refunds:
Returns
We do not accept returns for:
- Change of mind
- Incorrect orders placed by the customer
Please ensure you check product descriptions, dimensions, and scale carefully before ordering.
- You have 14 days from receiving your order to let us know if you would like to return it.
- Items must be returned in their original condition and packaging.
- To start a return, please contact us at admin@wiowl.com with your order number.
Refunds
- Once we have received and checked your return, we will process a refund to your original payment method within 7 working days.
- We will refund the product price plus the original delivery cost (standard shipping only).
- Return postage costs are the customer’s responsibility, unless the item is faulty or damaged.
Non-Returnable Items
- Custom or personalised items cannot be returned unless they are faulty.
- Painted or modified items
- Digital downloads are non-refundable once sent.
Damaged or Faulty Items
- If your order arrives damaged or faulty, please contact us within 48 hours with photos.
- We will offer a replacement or full refund, including postage costs.
Important Information
- Our products are 3D printed miniatures and are delicate by nature — please handle with care
- Minor surface imperfections or layer lines are a normal part of the 3D printing process
- Sizes are listed clearly — most items are designed to a specific scale (e.g. 1:12)
Your Rights
- Nothing in this policy affects your statutory rights as a UK consumer under the Consumer Rights Act 2015 and Consumer Contracts Regulations.
Contact
For any questions or to start a return, contact us at admin@wiowl.com.